Refund policy
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
✅ No Restocking Fees – Eligible returns qualify for a full refund without any restocking charges.
To qualify for a return, your item must be in its original condition, unworn or unused, with all tags attached and in its original packaging. You must also provide a receipt or other proof of purchase.
How to Request a Return
1. Contact us at info@momentagifts.com to initiate your return request.
2. After your request is approved, we will share the return address and provide d/etailed instructions.
3. Return shipping costs are the responsibility of the customer.
Return Address
Momenta Gifts
8th Green St, Dover,
Delaware 19901,
United States
Important: Returns shipped without prior approval will not be accepted.
Once your return request is approved, we will explain how and where to send your package. Any items returned without a prior return request will be refused.
If you have any questions about returns, you can reach us at info@momentagifts.com.
Damaged Items and Order Issues
Please check your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us promptly so we can review the issue and work toward a suitable resolution.
Exceptions and Non-Returnable Items
Some items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made or personalized products, and personal care items (such as beauty products). We also cannot accept returns involving hazardous materials, flammable liquids, or gases. If you have questions about whether a specific item qualifies for a return, please contact us.
Exchanges
The easiest way to get a different item is to return your original purchase. Once your return has been approved, you can place a separate order for the replacement item.
European Union 14-Day Cooling-Off Period
Despite the policy above, if your order is being shipped to the European Union, you have the right to cancel or return it within 14 days without providing a reason. The item must remain in the same condition in which you received it, unworn or unused, with its tags attached and original packaging intact. Proof of purchase is also required.
Refunds
We will notify you after receiving and inspecting your returned item and confirm whether your refund has been approved. If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@momentagifts.com
Our Contact Details
Business Name: Momenta Gifts
Address: 8th Green St, Dover, Delaware 19901, United States
Email: info@momentagifts.com
Phone: +1 (302) 244-7107
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)