FAQ's
Q. I JUST PLACED AN ORDER. WHEN WILL IT SHIP?
Please allow 1–2 business days for your order to be processed before it ships. Delivery times depend on your location, and estimated shipping times are listed on most product pages. If no timeframe is provided, please allow approximately 7–10 business days for delivery.
Tracking information is generally updated within 1–2 days after your order has shipped. If you haven't received tracking information within 7 business days, please contact us by email.
Q. HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery times vary depending on your location. Estimated shipping times are provided on most product pages. If no estimate is listed, please allow approximately 7–10 business days for delivery.
Q. CAN I CANCEL OR CHANGE MY ORDER?
Once an order has been placed, cancellations, modifications, store credits, and refunds before delivery are generally not available, except in certain circumstances.
If you would like to request a cancellation before your order ships, please email us within 8 hours of placing your order. We will review your request and do our best to assist you, although cancellation cannot be guaranteed.
Q. WHAT IF I'M NOT SATISFIED WITH MY ORDER OR THERE'S A PROBLEM?
We offer a 100% money-back guarantee for products that arrive defective or damaged. Eligible items may be returned within 30 days of delivery. Unfortunately, we cannot offer a refund, credit, or exchange for returns requested after this period.
Return shipping costs are the customer's responsibility. Once we receive the returned item, we will refund the full amount of the original purchase. Please include your name and order number inside or on your return package.
Please note: If your order is still in transit, you must wait until it arrives and return the item before a refund can be processed.
Q. I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?
If you entered an incorrect address or your address was automatically filled in incorrectly, please reply to your order confirmation email or contact us directly. Double-check the correct address and notify us as soon as possible.
We can update the shipping address within 8 hours of your order being placed, provided the order has not already progressed beyond the point where changes are possible.
Q. I STILL HAVE A QUESTION. HOW CAN I GET HELP?
We're happy to help! If your question hasn't been answered here, please reach out to our support team by email or phone.
To help us resolve your issue faster, please include your order number and a clear description of your concern in your message.
Our Contact Details
Business Name: Momenta Gifts
Address: 8th Green St, Dover, Delaware 19901, United States
Email: info@momentagifts.com
Phone: +1 (302) 244-7107
Support Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)